Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.
Are you open Saturday?
Yes, our hours are 8:30 a.m. to 6:00 p.m., Monday through Friday, and 9:00 a.m. to 3:00 p.m. on Saturday.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely! We generally order your vehicle's parts at the time that we write the estimate, and schedule your vehicle for drop-off a couple of days later, unless your vehicle is found unsafe to drive. In this case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround times.
If my vehicle's frame is damaged is it a total loss?
No, a car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Most cars nowadays are built using uni-body (frame and body as one) construction. Our highly skilled technicians use a state-of-the-art computer measuring system to return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, we can replace that section.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. We use only DuPont refinish products.
Can I get other service work done on my vehicle while it is in the body shop?
Yes, just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How long will the repairs to my vehicle take?
Can I get a ride home when I drop off my car?
Yes, with an appointment we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you are not covered by insurance for a rental car, we have shop rates available upon our making your reservation.
How will I know when my car is done?
Is there a warranty on the repairs to my vehicle?
Yes, we guarantee all repairs with a lifetime limited warranty.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision insurance, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent, and he can tell you whether your insurance company has waived your deductible, or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible, or whether it will be your responsibility.
What forms of payment do you accept?
We accept Visa, MasterCard, and insurance checks, as well as cash, or cashier's checks. You must have proper ID.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.